Order Processing Time
All orders placed before 2 PM Monday to Friday are processed and dispatched the same day, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.
Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.
Cancellation of order before dispatch
- User shall be entitled to cancel an order of any Product, booked on the Website, by placing a “Cancel Order” request, from our website or Customer Care Centre by phone on specified contact numbers.
- “Cancel Order” can be placed anytime after booking of order, before delivery.
- All eligible refunds against Cancellation of Orders by User before delivery of Product to User will be subject to deduction of 5% of the Product Price already paid (Transaction value) as Banking and Transaction charges and balance would be processed to be refunded to User. User understands and agrees to such deduction by putting Cancellation request for any Order before delivery of Product. Cancellation of order after dispatch or Returns – Only in case of defective, damage on arrival or what you have got is different from what you have ordered, with no extra charge.
Cancellation of order after dispatch or Returns – Only in case of defective, damage on arrival or what you have got is different from what you have ordered, with no extra charge.
- Any Product, purchased from the Website, can be returned to our company after delivery of the same. Requests can be made through Contact Us form on the Website or by a call with Company’s Customer Care Centre by phone on specified contact numbers.
- The User shall ensure that he/she does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner.
- In the event if User, on removing the packaging of the Product, finds the Product is damaged and/or defective, User shall immediately intimate our Customer Care Centre about such damage and/or defect and our company shall arrange for the replacement of the Product or refund of price of the Product along with shipping charges, if any, collected by our company . in the unlikely event of our company being unable to replace the damaged and/or defective Product. For any Refund or Exchange / Replacement of Product the relevant provisions of ‘Refund’ and ‘Exchange’ shall apply as given herein.
- In case of Cancellation of Order after Delivery ( in special case and only on our company’s choice/discretion) of the Product to User, our company will arrange pick up of the Product to be returned. User will assist and cooperate fully to return the Product with its manuals, booklets, warranty card, accessories, freebies and packing materials or any other thing which were delivered to User along with the Product being returned. At the time of pickup the User will be provided with acknowledgement of pick up by Delivery person . User should retain the said acknowledgment and quote or product the same in all his/her future communications with the Company in this regard.
Replacement or Exchange of order – (Only in case of defective, damage and dead on arrival or what you have got is different from what you have ordered)
- In case the Product is found having certain defect(s) immediately after delivery of the same, User can request for replacement of the Product any time after delivery of the Product but not later than two (2) hours from the time of delivery of the Product by placing ‘Exchange’/ ‘Replacement Request’ by logging a call on our company’s Customer Service Centre.
- In case User opts for replacement of the product due to any defect at the time of delivery or demo/installation of the product, User will have to ensure that the product is returned in undamaged & saleable condition including all accessories and manuals. There should be no signs of external damage on the packaging, including the original carton.